Software systems telephone support

The operating systems (OS) and software your servers run on are essential for your business continuity. To assist you in your server OS operations, ECS’ multiplatform expertise is at your disposal 24 hours a day.
With over 25 years’ experience, we can cover all the server OS your company uses. ECS provides a telephone software support service for resolving your systems software incidents. The service includes:

• Analysis of the incident (diagnosis, faulty software identified)
• Identify patches required to resolve problems
• Patches, PTFs etc applied s and software updated in the event of software incident

ECS solution consists of the following services:

• A European support centre
• Software/hardware interaction
• Hardware and software updates monitored
• 24/7 availability.

The ECS telephone support service enables you to:

• Optimise your server OS update times
• Enhance your IT staff’s productivity through fast, accurate remote support
• Improve management of your IT resources.