Your data and the many business applications run on your IT systems hardware. ECS’ hardware maintenance ensures you maximum IT availability, whatever the platform and anywhere in Europe, for up to 24/7 cover, and with consistent quality of service guaranteed (internal processes are ISO 9001:2008 certified).
ECS’ hardware maintenance service includes:
- On-site response and fix times (guaranteed by SLA)
- Replacing the defective component
- Response times ranging from 24 hours to 2 hours, 5 days/week or 7 days/week, depending on SLA and the distance between the client’s premises and the nearest ECS technical centre.
ECS has the multiplatform expertise to provide maintenance for a wide range of equipment:
- Desktops and laptops
- X86 servers (IBM xSeries, HP Proliant, DELL Poweredge)
- Midrange servers (IBM iSeries and pSeries, Sun Midrange, Fujitsu Siemens Primergy)
- Mainframes (IBM zSeries, SUN High-end).
In order to ensure even faster response times, ECS can provide an additional remote surveillance solution, enabling clients to analyse server incidents themselves.
ECS’ puts the following resources and services at your disposal:
- A customer support centre where you can contact ECS technicians on +338 11 11 33 33.
- A telephone number with over 90% of calls answered within 20 seconds.
- As soon as the incident has been logged, you can track the progress of the operation via a dedicated extranet.
- With our multiplatform expertise, our customers have a single point of entry.
- Over 160 test systems for simulating incidents encountered on server farms.
- Wide geographical coverage in France, with 25 technical centres, thereby ensuring optimal response times for clients.
- A stock of over 32,000 spare parts, 50% of which are located at our technical centres, to guarantee clients fast repair times.
ECS’ services ensure:
- Reduce server downtime
- Identical maintenance service all over France
- Increase the availability of your IT resources
- Reduce maintenance training times for your in-house teams.